Frequently Asked Questions

Faq Page

The Latest Questions

  • Can you help me decide what treatments are the best for me?

A Spa Receptionist can help you plan a program to suit your needs and interests. You can always learn more about the types of treatments we have available using the resources of our website.

  • May I use my mobile phone at the spa?

The spa environment is a relaxing and tranquil one. For the courtesy of our guests, we kindly request you refrain from using mobile phones and pagers, and when speaking, we ask you to use a gentle voice.

  • How can I ensure a fabulous spa experience?

Please openly communicate your treatment expectations. Talking with your technicians will enable them to customize your services to ensure your satisfaction for you to have the best spa experience.

  • Should I let someone know about any allergies or disabilities?

Of course! Especially if you have high blood pressure, allergies, are pregnant, or have other medical conditions. Please let us know at the time of your booking and we will prepare proper procedures for you.

Some of Your Questions

May I request a male or female therapist?

Our goal is to provide you with the perfect environment for relaxation and wellness. Please express any preferences you may have when making your reservation. We will do everything possible to satisfy your requirements.

What is your cancellation policy?

To ensure a higher availability of services for you, we require a cancellation notice of 24 hours in advance of your reservation time. If you are unable to give 24 hours notice, 25% of all reserved services will be charged to your credit card on file. If you arrive more than 15 minutes late for your reserved time, a 50% charge may be applied.

Should I bring slippers or towels to the Spa?

We provide everything - robes, slippers, towels, hair and body products as well as styling aids and hair dryers so you don’t need to bring them with you.

When should I arrive for my services?

For salon appointments we ask that you arrive 10 minutes prior to your reserved time. For spa appointments it is better to arrive 15 minutes prior to your reserved time.

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